Snorkeling Mask – Easybreath 900

Hi Terence, I noticed you purchased the size M/L for the easybreath 900. Feel free to exchange the product for a size S/M as per our return/exchanges policy. Once the straps are adjusted you should be able to fit your index under your chin. https://www.decathlon.com.au/p/adul

t-easybreath-dive-mask-900-black-subea-8771629.html?indexName=prod_pim_v1_index&queryID=c79625aee7576fb180505fd3a4035921 I hope that helps make it a great experience. Have a great day ahead. Morgan

Bonjour Solehuddin We sincerely apologize for the inconvenience you have experienced of products Adult Easybreath dive Mask - 900 Black. Your feedback is valuable to us, and we deeply regret that your visit did not meet your expectations. Besides that, do not worry, you can st

ill exchange or refund at any Decathlon Branch if you have any difficulties with your purchased products. Another suggestion you may purchase online at our Decathlon Apps, Shoppee, Lazada and Decathlon Official Websites as the shipping is free all around Malaysia. Don’t forget to follow us on social media for the latest updates and happenings at our store. We deeply appreciate your trust and support of Decathlon Cyberjaya. Here’s to many more adventures ahead, filled with quality products and great experiences. Thank you Solehuddin  for bringing this to our attention, and we appreciate your patience as we work to make your next visit more pleasant. If you have any further suggestions or concerns, please do not hesitate to reach me out at 03-83251016 or [email protected] Maizatul Amelyna, Sport Advisor | Customer Service TeamDecathlon Cyberjaya

Hi Adrian, Thank you for taking the time to review our products. I am sorry to hear about your unsatisfactory experience with the Adult Easybreath Dive Mask. We take reviews and feedback into consideration as we strive to improve our products to cater to sports users! To ensur

e that water does not sip in, mask should be tighten so that it fits against your face: there should be no gap between your chin and the bottom of the mask. Should you still experience any difficulties, please come down to any of our experience stores (Singapore Lab, Orchard, City Square Mall, Northshore, Bedok or Joo Koon) to seek further assistance from our teammates. We will assist you to the best of our ability! We hope that we can serve you better in the future and we thank you once again for shopping with us. Sport on safely! OdeliaDigital Sports LeaderRunning & Water

Dear Ahmad Farhan,  Thank you for your time in leaving us with a 5-Star rating on our product. We are glad that we managed to delight you with the standards of our product. We really appreciate your loyalty with Decathlon. Please let us know if there is anything else we can im

prove on in the future. Thank you once again for your time and we hope to serve you again soon! NoorashikinDecathlon IOI City Mall

Hello, Thank you for sharing your feedback on the Easybreath 900 snorkeling mask.Please follow the instructions in this video to make sure your mask is fully functionnal prior to go in the water https://players.brightcove.net/3415345270001/mBbJuV35H_default/index.html?videoId=

6341714456112&SPMID=CXD4H8pBzWHZEwW7Udp-wA&PMSRC_CAMPAIGN=Have a great day ! LoïcChef de produit Snorkeling Immersion

Good Evening, Greetings from Decathlon KL City Centre! Hope you're doing well. Thank you so much and we really appreciate you for taking the time out to share your experience with us and leaving us with a 1-Star rating on our products and service. We are truly sorry to hear th

at our product/service did not meet your expectations during your most recent visit. We will try our best to ensure our products that it is always value-driven to our sports user. As always, we are committed to providing the best quality product and services to you and appreciate your business and continuous support towards Decathlon. However, we are maintaining the 100% membership here in Decathlon where membership acts as a safeguard for our members plus you can enjoy our 2 years warranty with the 365 days of return and exchange at any Decathlon stores nearby. In the meantime you may come to any nearest store to make return and exchange later and our team will be happy to assist you. Nonetheless, we still owe you an apology and we would like to thank you from the bottom of our hearts and we really cannot wait to see you back in our store. Please let us know if there is anything Decathlon can do better in the future and continue to be our loyal customer. Once again, we appreciate your time and hope to see you soon. If you need further assistance, feel free to reach us at 03-2332 0131 ;) Thank you again for your time, and we hope you will return to our store in the future! Best regards,Fazeera ayu,Watersports Department,Decathlon KLCC.