Kids' Bike Helmet - KH 500 Pink

Dear Navnath, Thank you for your feedback. We’re sorry to hear that the helmet didn’t meet your expectations and that you felt it wasn’t worth the value. We strive to offer high-quality, durable products, so it’s disappointing that this wasn’t your experience. If there are spe

cific aspects of the helmet, such as fit, comfort, or durability, that didn’t meet your needs, we’d appreciate any details you can share. Your feedback helps us improve and better serve our customers. Please don’t hesitate to reach out to us directly at [email protected] or you can provide us with your contact details and we'll reach out to you promptly to see if there’s anything we can do to address your concerns. Thank you again for taking the time to share your thoughts. Best regards, Arham ShaikhPassionate Ultra Cyclist and Triathlete

Dear Joseph,Thank you for sharing your feedback about the kids' cycling helmet. We're sorry to hear that the size did not meet your expectations.We understand how important it is for a helmet to fit properly for safety and comfort. If the size is too small, we’d be happy to as

sist you in exchanging it for a better fit or processing a return. Our customer service team is ready to guide you through the process and suggest an appropriate size based on your child's measurements. Or you can visit the nearest Decathlon store for assistance with your exchange.Your satisfaction is our priority, and we’re here to help ensure you get a helmet that works perfectly for your needs.Best regards, Arham ShaikhPassionate Ultra Cyclist and Triathlete

Dear Mahantesh, Thanks for your time to give us your feedback.We're sorry for the inconvenience caused with our Kid helmet. We take immense care to maintain quality and ease of use while designing our products.With this little info shared, we'd appreciate any additional insigh

ts, like images or videos, to enhance our understanding and aid in finding solution. Also,If you don't mind, we might request that you take the bike to the nearest Decathlon store again to get it checked by our cycling team mates. If you are still dissatisfied, Decathlon has a simple exchange and return policy under warranty. We hope your trust in us continues.Kindly respond to this message. Regards,Avin Jose

Hi Penny! 👋, Greetings from Decathlon Toppen JB! We are grateful that you took the time to leave us with your valuable feedback on our store and services. We are deeply sorry to hear that you experienced some issues while visiting our store. Please know that we strive for all

of our customers to have a great time when visiting Decathlon Toppen. On a side note, you may download our Decathlon Apps which you can do through the Play Store or App Store to enhance your shopping experience. It has several functions, including the ability to track the product availability across all stores in Malaysia. In the Decathlon apps, you may click on the ”Notify me when available” from the website also to be notified as soon the stock is replenished. Should you have any inquiry on our products or services, feel free to call us at 07-3598246. Thank you again for leaving us a good rating and we hope to see you soon! Amirul AshrafSports AdvisorWheelsport Department

Dear Tracy,Thank you for taking time to rate our product. We’re glad to hear that your child is comfortable with the helmet. We're delighted we could impress you with the quality of our product. Your feedback is valuable, and we will use it to further improve our services to b

etter meet your needs.Feel free to call us at 04-266 3157 or email us at [email protected]. Thank you again for your time, and we look forward to serving you soon! Yours sincerely,RahimahDecathlon Penang Wheels Department.