Payment and security

What are the payment methods accepted by Decathlon.ca website?

Decathlon.ca accepts the following payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay and Decathlon gift card.

How to ensure security on the website?

Confidential payment data is encrypted (SSL) and Decathlon relies on ADYEN for payment processing in order to guarantee security. When the SSL function is activated, a padlock appears at the top of your browser and the address (URL) of the navigation bar begins with "https:".

Will I be charged sales tax?

Prices displayed on the website do not include taxes. Where applicable, sales taxes are calculated based on the delivery address of your order and may apply to both the product and shipping fees. When you purchase your order, the sales taxes (if applicable) will appear on the order summary page before final validation.

When will I be charged?

Payment is charged when your order is accepted on decathlon.ca.

My credit card was refused during payment. What should I do?

In the event of a declined credit card payment, please verify the information entered. Your billing information, such as name, address, and postal code must match the info associated with your credit card. If the problem persists, please try another payment method or contact your financial institution for more information regarding the declined payment.

Can I combine a Decathlon gift card with another payment method?

Yes, you can combine your gift card with another payment method, such as a credit card. Enter your gift card (Step 2) before using your other payment method.

Where can I use my gift card?

Your Decathlon gift card may be applied to any purchase at any Decathlon store in Canada or online at decathlon.ca.

How can I find out what my gift card balance is?

Your gift card balance may be obtained at any Decathlon store or online at giftcard.decathlon.ca/balance.

How do I get my purchase receipt?

Once your order is confirmed, your receipt is accessible from your Member account, in the section “Purchase history”.

Can you place an order for me?

For security reasons, we cannot place orders on your behalf or accept any payment via phone, email, or online chat.