Delivery options

1. Shop online Add items to your cart and choose a store for free pick up at checkout. Pay for your order. 2. Wait for your “ready for pick up” email confirmation* Before going to the store, make sure you received a “ready for pick up” email**. 3. Pick up your order in-store You can pick up your order at the store’s welcome desk — bring a photo ID to collect your order. Orders will be held for up to 7 days.

*Be sure to check your junk folder if you did not receive your pick up e-mail confirmation within the hour. **If your order contains one or more customized products (ex.: bikes), please factor in the waiting time at the store while our experts assemble the product(s) to your specifications.

After receiving an email notification that your order is “Ready for Pick-up”, you have 7 days to pick it up at the store you selected during the order process. If you cannot pick up your order within the allotted time, we recommend that you contact your chosen store directly to find out if the order can be held in-store longer. If your order is not picked up within this time, it will be cancelled and a refund will be processed to the original payment method.

Yes, standard shipping is free on products shipped to Canada for orders of $70 or more (before taxes) that are submitted on decathlon.ca.

Delivery charges apply if the order is under $70, includes heavy or oversized products, or if the delivery location does not qualify for free shipping.

The applicable shipping charges will be displayed on your order summary page at checkout.

Regardless of the total amount of your order, free shipping will not be offered if the order includes any of the following: - Total dimension of the package (length + 2 x width + 2 x height) is greater than 300 cm (118 in). - One package dimension exceeding 100 cm (39 in). - Total weight of all items in the order is greater than 10 kg (22 lbs). Example: - An order that includes an item weighing 2 kgs (or 4.4 lbs) qualifies as a standard order and may be eligible for free shipping. - An order with 6 items weighing 2 kgs (or 4.4 lbs) each does not qualify as a standard order and will not be eligible for free shipping because the total weight of the order is 12 kg (or 26.4 lbs). - Bikes, treadmills, trampolines, fitness equipment, etc. do not qualify for free shipping due to the dimensions and weights of these products. The shipping fee applicable for non-standard orders will be displayed at checkout. - A flat fee of $15 is applicable if the order contains an oversized item with linear dimensions of more than 150 cm. - A flat fee of $50 is applicable if the total dimension of the order exceeds 250 cm. - A flat fee of $60 is applicable if the total weight of the order is 30 kg or more.

Any provincial and/or federal taxes applicable on the shipping fee will be applied during checkout.

The delivery costs are calculated according to the weight, size, delivery destination and chosen delivery method.

Estimated delivery fees are calculated as you add or remove products from your cart.

To determine the delivery fee for a specific product, add it to your cart and enter the delivery postal code on the order summary page.

Standard delivery Standard delivery is the regular delivery service. Your package is shipped from our warehouse to the address of your choice. We ship anywhere in Canada for regular parcel orders. Non-standard delivery If your order contains oversized product(s), or if it does not qualify for standard shipping, the non-standard shipping option will be automatically presented during the checkout process.

Home delivery is delivery without a signature*, which means that your parcel:

- Can be left in a safe place around your property; - In front of your door if deemed safe by the delivery person. * Signature-less delivery applies to all our delivery partners except Canada Post, which delivers by hand or to post office boxes. If neither of these options is possible, your parcel will be taken to the nearest post office for collection. The address will be communicated to you via the online tracking link. We do not offer express or bespoke delivery options (with signature/special instructions) even for an additional charge at this time.

“Curbside” Delivery is our default delivery option for oversized products. Curbside Delivery means that we’ll deliver your product(s) to the curb at the end of your driveway in front of your house or a multi-apartment building. If there is no incline or stairs leading to your house, we may wheel the package(s) to your door. This service does not include set up or assembly of product(s) or removal of packaging material, it will be your responsibility to bring the product(s) inside your home, unpack, assemble the product(s) when required, and dispose of any packaging materials or debris. Shipping of oversized products at a glance

- Your oversized product(s) will be shipped to a local delivery terminal. - The delivery terminal appointment team will call you when your product(s) arrive(s) to schedule a delivery appointment. - Deliveries are made between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday. Decathlon cannot be held responsible if the tradelivery partner is unable to respect the provided window due to unpredictable circumstances. - On delivery day, you’ll receive a notification when our delivery partner is approximately 1 hour away. - Your product(s) will be delivered on a gate truck and will be taken off the truck by the delivery driver. - An adult must be present when the driver delivers. - Upon delivery please inspect your product(s). You will be required to sign a proof of delivery receipt. Please indicate any damage to the product(s) or packaging on the delivery receipt or, if refusing a delivery due to damage, please indicate that you have refused the package due to damage on the receipt. - A signature is required for all deliveries. The Driver is unable to complete delivery without a signed delivery receipt. - Extraordinary delivery conditions may require an additional fee to be paid (Delivery up stairs, to a condo floor, at the top of a slope etc).

We deliver oversized products to most regions across Canada, excluding Saskatchewan, Manitoba, Newfoundland and Labrador, Prince Edward Island, and some remote areas. Your cart will reflect the delivery options available for your order. Curbside Delivery is eligible for a $50 flat-rate for items under 30 kg (66 lbs) and $60 for heavier items within our standard service area.

Yes, however only Canada Post has access to PO boxes, our other delivery partners are not able to complete a delivery to a PO box. If you only have a PO Box as your delivery point, be sure to choose Canada Post in the delivery options or provide an alternative residential address for all of our other partners.

The delivery times indicated during checkout are estimates and include the time required to prepare your order at our distribution centre, as well as the carrier’s delivery time.

Our carriers may experience delivery delays, especially when delivering to remote areas. We recommend that you periodically track your order to get the most recent estimated delivery date.

The estimated delivery date of your order is indicated during checkout.

Go to the order tracking page and have your order number, or the tracking number you have received by email, ready. Follow the on-screen steps to track your order. If you did not receive a shipping confirmation email for your order, please contact our customer service team to follow up on your order. For orders picked up in-store There is no tracking number for in-store pick-up orders. You will receive an email when your order is ready to be picked up from the Decathlon Canada store that you selected when placing your order.

Most of our products can be delivered anywhere in Canada.

However, some of our products cannot be delivered to all provinces or territories. We are working hard to rectify this situation.

To ensure that the products you add to your cart can be delivered to your region, please make sure that your postal code is entered beforehand when you browse the detailed product pages as well as the items in your shopping cart.

This will ensure that all of the products in your shopping cart can be delivered to your area when it comes time to checkout.

Yes, Decathlon is proud to partner with Courant Plus to ensure online orders for the Greater Montreal area may be delivered by bikes or electric vehicles.

A small step toward a greener future.

Unfortunately, it is not possible to change your delivery address once you have placed your order. If you have made an error in your delivery address, contact our customer service team as soon as possible. The team will be able to inform you of any possible options that exist.

If your order was damaged when it arrived, you may return it in-store or by mail. To do so, please consult the return and exchange policy for more information regarding the procedure to follow. We apologize for any inconvenience.

First, please check whether the product’s RFID number matches the one on your invoice. If it does not, please contact our customer service team.

If you are not home during a delivery attempt, our carrier will typically leave a delivery notice in your mailbox with instructions to follow.

In some cases, we may be able to schedule a new delivery date.

Some carriers may deliver the parcel to a close neighbour, or leave it at your door or in a safe place.

If your order contains several packages, and you have only received the first package, please contact our customer service team with your order number beginning with "CAN", "2856" or "5000".

Our team will happily provide you with the other parcel numbers for the rest of your order.

If your order still hasn’t arrived, please wait 5 business days after the original estimated delivery date as some packages may be delayed in transit. After this time, please contact us so that we can find a solution.

Note that some carriers may try to contact you when delivering your parcel, or may leave a delivery notice (attempted delivery).

We are here to help! We ask that you do the following: 1. Ask your close neighbours if they have received, or picked up, your package. 2. Make sure your package is not in your community mailbox or a building mailbox. 3. Inspect any concealed areas around your entrance where the parcel may be hidden. If you still have not found your package, please contact our customer service team. We will contact the carrier to locate your package. Please note that the time frame required for an investigation and to file a claim may vary from one carrier to another. Your claim must be filed as soon as possible to ensure it is processed.